Shipping

All our orders are fulfilled from our warehouse in Plymouth.

We ship orders via Royal Mail tracked 24hr and 48hr. Shipping cost is at the customer's expense. We make sure to ship your order as quickly as we can. However, once your order is with Royal Mail, it's out of our control. Things do happen, so please allow up to 7 working days (Mon-Fri) before you reach out to us to report your order missing. 

If it has been more than 7 working days, please send us a message at hello@koolieactive.com and we'll look into a solution.